Service Status

Shared Hosting Maintenance

After the update is finished and initial monitoring we are closing this incident with no issues.

Shared Hosting Maintenance

During this maintenance we expect partial outage in the service.

Members Area Upgrade finished

Maintenance is finished. Template is been hold back to fix major issues.

Members Area Upgrade

We will be performing a full upgrade including multiple changes to the MA, initial support for Halcyon 6.5 & a full facelift.

Shared Server Software Update

We will be performing planned maintenance on Radagast. Maintenance Finished on 2019/03/30 01:56

Authentication GW Maintenance

Authentication GW is admin down for maintenance. No downtime for user auth services.

US DNS Cluster Rolling Reboot

Issue Fixed.

EU DNS Cluster Rolling Reboot

Issue fixed.

EU DNS Cluster Rolling Reboot

Issue found with the template used to instantiate the server. Server is getting re instanced.

US DNS Cluster Rolling Reboot

Issue found with the template used to instantiate the servers. Servers are getting re instanced.

US DNS Cluster Rolling Reboot

During the reboot process 2 dns servers [nsusny-2, nsusny-3] has not rebooted properly. We are investigating the issue.

EU DNS Cluster Rolling Reboot

During the reboot process 1 dns server [nseufr-2] has not rebooted properly. We are investigating the issue.

US DNS Cluster Rolling Reboot

Performing a rolling reboot on all DNS servers in cluster

EU DNS Cluster Rolling Reboot

Performing a rolling reboot on all DNS servers in cluster

Software Maintenance

Maintenance Finished

Software Maintenance

Server Reboot for Kernel Update

Software Maintenance

Maintenance Finished

Software Maintenance

Software Updates

Software Maintenance

Software Updates

Network Issue on Switch

The issue happened when configuration was updated by client, configuration fixed and port updated. No downtime on services.

Network Issue on Switch

Issue has been identified. Interface Admin Down. Engineer Notified.

Network Issue on Switch

Network Issue on switch. Interface brought down.

Members Area maintenance.

Members Area is fully functional.

Members Area maintenance.

During the maintenance we got hit by a bug on rejoining the update members area to Halcyon. We have resolved the issue and expect the members area to be up and accessible from all locations in the next hour.

Members Area maintenance.

We will be performing maintenance for our Members Area. No downtime on services expected.

Network Configuration Changes

Maintenance Finished

Network Configuration Changes

We are performing some changes in one of our core switches. We are routing traffic through our other route for the next 1 hour.

Server reboot took too long to reboot

Issue fixed

Server reboot took too long to reboot

We have identified the issue, the problem is with the mounting of the backup storage while booting. We are in the process of fixing the issue.

Server reboot took too long to reboot

Server was expected to reboot in 4 seconds, it took 4 times that to finish the reboot. We are investigating the issue.

Server Reboot (Kernel Upgrade)

Server rebooted due to major kernel upgrade Note: Server took 16 seconds to come up, we are going to investigate the delay.

Server Reboot (Kernel Upgrade)

Server rebooted due to major kernel upgrade

Server Reboot (Kernel Upgrade)

Server rebooted due to major kernel upgrade

Server Reboot (Kernel Upgrade)

Server rebooted due to major kernel upgrade

Server Reboot (Kernel Upgrade)

Server rebooted due to major kernel upgrade

Member Area Updates

We are performing an update to our members area.

Server updates

We are performing updates to all cPanel servers. ETA: 35m

Identified issue with Soteria

We identified an issue where Soteria denied incoming traffic due to misidentification as malicious. This resulted in 23 seconds of downtime in nodes that the specific traffic packets originated from. We are investigating the reason.

Minor network issue

We are investigating a minor connectivity issue that resulted in a 23 seconds network outage on this node.

PHP Issues on Freca

Issue identified with specific client, we are in the process of communicating with them, for now we have provided exclusive resource access to the rest of the clients.

PHP Issues on Freca

We are investigating PHP Issues on Freca

Radagast online

Server is online but we will keep investigating the issue.

Radagast Issue with update

Radagast is out of service due to an unknown issue. We are investigating the issue.

Halcyon Update to 6.3

We are updating the server to the latest version of Halcyon (6.3)

Halcyon Update to 6.3

We are updating the server to the latest version of Halcyon (6.3)

Halcyon Update to 6.3

We are updating the server to the latest version of Halcyon (6.3)

Halcyon Update to 6.3

We are updating the server to the latest version of Halcyon (6.3)

Halcyon Update to 6.3

We are updating the server to the latest version of Halcyon (6.3)

Halcyon Update to 6.3

We are updating the server to the latest version of Halcyon (6.3)

Halcyon Update to 6.3

We are updating the server to the latest version of Halcyon (6.3)

Elasticsearch Cluster Issues

The issue has been fixed. We have started processing the backlog (approximately 9GB), we expect the process to be finished in 20 minutes.

Elasticsearch Cluster Issues

We think we have identified the issue and working on mitigating it.

Hardware Upgrade

Upgrade Finished

Hardware Upgrade

We will be upgrading radagast to 10 cores (20 Threads).

Server Reboot

Reboot required for kernel change in the host.

Elasticsearch Cluster Issues

We are investigating a number of issues with our elasticsearch cluster. At this time we are buffering logs without issues but unfortunately we can't update logs in realtime for customers. We will be exporting summaries every 5 minutes till the issue gets resolved.

Denethor Issue

We identified the issue with the proxy and

Denethor Issue

Denethor appears to have issues with the proxy, we are investigating the issue.

Container communication issue

We are noticing above average droped messages in que. We are investigating the issue.

Server issue

Server has high load issues

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