Members Area
Documentation
Support
My Services
RegisterShared Hosting Maintenance
Written on
After the update is finished and initial monitoring we are closing this incident with no issues.
Shared Hosting Maintenance
Written on
During this maintenance we expect partial outage in the service.
Members Area Upgrade finished
Written on
Maintenance is finished.
Template is been hold back to fix major issues.
Members Area Upgrade
Written on
We will be performing a full upgrade including multiple changes to the MA, initial support for Halcyon 6.5 & a full facelift.
Shared Server Software Update
Written on
We will be performing planned maintenance on Radagast.
Maintenance Finished on 2019/03/30 01:56
Authentication GW Maintenance
Written on
Authentication GW is admin down for maintenance.
No downtime for user auth services.
EU DNS Cluster Rolling Reboot
Written on
Issue found with the template used to instantiate the server. Server is getting re instanced.
US DNS Cluster Rolling Reboot
Written on
Issue found with the template used to instantiate the servers. Servers are getting re instanced.
US DNS Cluster Rolling Reboot
Written on
During the reboot process 2 dns servers [nsusny-2, nsusny-3] has not rebooted properly. We are investigating the issue.
EU DNS Cluster Rolling Reboot
Written on
During the reboot process 1 dns server [nseufr-2] has not rebooted properly. We are investigating the issue.
Network Issue on Switch
Written on
The issue happened when configuration was updated by client, configuration fixed and port updated.
No downtime on services.
Network Issue on Switch
Written on
Issue has been identified.
Interface Admin Down.
Engineer Notified.
Members Area maintenance.
Written on
During the maintenance we got hit by a bug on rejoining the update members area to Halcyon. We have resolved the issue and expect the members area to be up and accessible from all locations in the next hour.
Members Area maintenance.
Written on
We will be performing maintenance for our Members Area.
No downtime on services expected.
Network Configuration Changes
Written on
We are performing some changes in one of our core switches. We are routing traffic through our other route for the next 1 hour.
Server reboot took too long to reboot
Written on
We have identified the issue, the problem is with the mounting of the backup storage while booting. We are in the process of fixing the issue.
Server reboot took too long to reboot
Written on
Server was expected to reboot in 4 seconds, it took 4 times that to finish the reboot.
We are investigating the issue.
Server Reboot (Kernel Upgrade)
Written on
Server rebooted due to major kernel upgrade
Note: Server took 16 seconds to come up, we are going to investigate the delay.
Identified issue with Soteria
Written on
We identified an issue where Soteria denied incoming traffic due to misidentification as malicious. This resulted in 23 seconds of downtime in nodes that the specific traffic packets originated from. We are investigating the reason.
Minor network issue
Written on
We are investigating a minor connectivity issue that resulted in a 23 seconds network outage on this node.
PHP Issues on Freca
Written on
Issue identified with specific client, we are in the process of communicating with them, for now we have provided exclusive resource access to the rest of the clients.
Radagast Issue with update
Written on
Radagast is out of service due to an unknown issue. We are investigating the issue.
Elasticsearch Cluster Issues
Written on
The issue has been fixed. We have started processing the backlog (approximately 9GB), we expect the process to be finished in 20 minutes.
Elasticsearch Cluster Issues
Written on
We think we have identified the issue and working on mitigating it.
Elasticsearch Cluster Issues
Written on
We are investigating a number of issues with our elasticsearch cluster. At this time we are buffering logs without issues but unfortunately we can't update logs in realtime for customers. We will be exporting summaries every 5 minutes till the issue gets resolved.
Denethor Issue
Written on
Denethor appears to have issues with the proxy, we are investigating the issue.
Container communication issue
Written on
We are noticing above average droped messages in que. We are investigating the issue.
