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Important URL Changes
Written on
We would like to inform our users that we will be fully deprecating the old URL end points. Both services have been moved to the new URLs for over 18 months now.
Repositories: dev.eservices-greece.net -> esgr.dev
API: api.eservices-greece.net -> api.esgr.xyz
Finally we are reminding everyone that the URL shortening service running on esgr.xyz will be sun setting mid 2022 as planned.
Software Update
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We will be performing an update on all shared hosting services to fix a security issue on the web server software. Due to safety concerns we will not wait for the Sunday maintenance window.
Best Regards,
eSGR NOC
We provide the infrastructure for Your service.
Important Notification about Payments (Strong Customer Authentication)
Written on
We would like to inform you that we will be enforcing Strong Customer Authentication on all card payments from the 31st of December on Debit, Credit and indirect uses of those (example PayPal).
This means that in order to pay, you will be required to validate the payment over your TFA, mobile application or other system provided by your bank, in accordance to the EU Directive 2015/2366 (PSD2).
Best Regards,
eSGR NOC
We provide the infrastructure for Your services.
PHP 8 Availability & Offers
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We would like to inform you that we have enabled PHP 8.0 on all of our nodes for use by all users, insiders installations have been moved to the final version of PHP 8.0. Please allow up to 48 hours for the changes to propagate, if you require a notification you can register in our members area by clicking on the "Notify on Latest PHP Release".
Due to quite a few clients not finding our offers for Black Friday on our My Business page we will be redoing the same exact offer for Christmas and we will send it in a newsletter as we did in previous years. Please note the offers will be valid only for current customers that haven't used them in our actual BF offer.
Best Regards,
eSGR NOC
PHP 8.0 Beta
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We are happy to announce that from today (2020/07/14) we will be providing access to PHP 8.0 Beta on our dev servers for testing.
PHP 8.0 is expected to be released on 2020/11/26 and we would like to provide very early access so you our clients can test their applications.
Best Regards,
eSGR NOC
COVID-19 and its effect on our work
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COVID-19 And its effect on our work
Network capacity wise (61%) we have managed to cope very easily since we were under-utilising our infrastructure after our last upgrade in August of 2019, our server capacity is now at 86% utilisation and we can afford to wait a little more before requiring new equipment.
I will break up individual projects and issues we are having currently in the following:
Relevant Links
First pandemic for us, we will have something here for the next one.
Customer Support
At the start of the pandemic a few clients chose to use the expedited support option to get faster response but this had the effect of extremely long times for free support customers.
In order to flatten the response times we eliminated the option of expedited support for all customers and we fully refunded even used tickets to all customers.
I believe this is the best option for everyone since it allows us to set ticket importance according to actual customer needs and everyone receives the same amount of support from us.
Why is this happening?
It is pretty simple, everyone is at home, they have less things to do and they instead work on their online presence. It is interesting to see that web shops that would get a few updates per year before, now get updated as many times per day.
The avg rate of web shop updates/changes has gone from 6.3 per year to 37.6 per day.
For comparison:
15th of Jan - 15th of Feb:
AVG Tickets per day: 73 15th of Feb - 15th of Mar:
AVG Tickets per day: 618 15th of Mar - 15th of Apr:
AVG Tickets per day: 802
Halcyon Engine
How will this affect you our customer?
Technically not at all, the release is only bringing in new functionality, any security issues are backported in our previous release and we do not have any outstanding known issue.
Reseller One
How can we fix this?
Even though our requirements have increased to our current customers and we plan to keep offering free support instead of charging for it, our income has not increased proportionately.
New purchases from companies have dropped to a trickle, if we exclude the new web shops getting made at an increased pace, everything else has been paused, spending is now at its lowest point ever, which forces us to pause spending too due to the uncertainty the next 16-24 months bring.
It is not that we do not have a perfect solution at this time, we do not have any solution, but we do the best we can under the circumstances.
Our plans for the future
Why? Because of the costs involved now, everything is more expensive by up to 15% and we expect it to go up to 22%, everything takes at least double the time to be delivered and integrated/installed, that cost can only be reflected to the final pricing to the customer who at this point either does not want to increase spending because of fear or due to lack of funding.
At this rate we will be able to add customers and services without issues till November 2020, at that point we will be up to server capacity, we already calculate a drop of 9% on on-boarding of new customers. We have a server order that is to be delivered on June 2020 that has been order and paid for already but the provider has informed us that we should expect it at early August instead.
How will this affect you? It shouldn't, we are a private owned company, we are profitable since 2012 and we own zero debt inducing assets as well as zero loans. We have the capability to keep fully functioning for many many years without any issues with up to 36% of our customer base (assuming the same costs as now).
We hope this pandemic will make us all collectively stronger and smarter in the future.
George Pantazis
eSGR CTO
Shared Hosting Maintenance
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Shared Hosting Maintenance
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Members Area Upgrade finished
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Members Area Upgrade
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Shared Server Software Update
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Authentication GW Maintenance
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