Privacy Policy 2013c

Table of Contents

Privacy Policy

For questions relevant with your personal information you can contact us at

Information we Collect

eSG Collects the following information from customers
  • Name and Surname
  • Address
  • Region/State
  • Post Code
  • City
  • Landline Number
  • Mobile Phone (optional)
  • FAX Number (optional)
  • VAT ID
  • Payment Options
eSG does NOT store Credit Card information in its database.
All other information is stored in encrypted form.


eSG uses cookies for the following
  • To make it easier for our customers to login back into their accounts. (6 hours lifetime, non trackable by third parties)
  • To track user visits to our infrastructure (anonymously, partial & obfuscated IP, browser details, connection origin, visited internal links and duration).
  • To store cart information during the ordering process. (6 hours lifetime, non trackable by third parties)
esg does NOT store authentication sessions in cookies.

Log Files

eSG logs the following information
  • IP (partial & obfuscated)
  • Browser Make
  • Operating System
  • ISP
  • Referring/Exit Pages
  • Date and Time of visit
  • Clicked links
All these information is collected and stored after being anonymised by our scripts, we remove all PID information before storing them. In no way is eSG using these information combined with any customer stored information to track individuals.

Usage of Information

eSG uses the above information only internally and they are not provided to third parties for any reason.

Marketing and Offers

At times eSG will send marketing material about new services or offers to current services, in every case the client has the option to deny this material by stating it in his account, removing himself from the clearly provided link in the media he received or contacting us over email, our Members area or Live Support.
eSG has send 4 marketing emails since 2009.

Service Status Communication

There are cases where eSG has to communicate its services status, in those cases the customer has to receive the message and is not able to deny it. These notifications always have to do with a service the customer is using and are not promotional in nature.

Information Storage

The customer information eSG collects is stored for up to 2 years after the customers contract is finished. The customer has the right to ask for the removal of his personal information from our databases at any time. In the case that he wants to delete his personal information, he has to cancel his contract with eSG and make sure he hasn't pending invoices. Please note that all of the clients information are stored in encrypted form in our database.

Client Requirements

The client has to make sure he is storing his authentication information (username and password) in a proper way since they are protecting the access to his personal information. We urge all of our customers to use our Two Factor Authentication application to safeguard their authentication in our systems.

Google Analytics Service

eSG is using Google Analytics on its services, we are not using any advertising or remarketing features, if you would like to opt-out completely please deny the cookie popup or visit Google Analytics Opt-Out. Please note that in the way Google tracks you, you will have to re opt-out at intervals or when you completely reset your browsers.
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