Dear customers, since 2008 we have been charging the exact cost for a domain assigned by the registry making no profit out of them. Unfortunatelly some customers have abused the feature using our DNS servers and requesting our services for those domains while not actually owning a hosting plan with us.
Due to this we are forced to change the domain plans in order for us to be able to cover the support costs of those clients. Effective today all single domain purchases that include any services with them will have the following costs:
DNS Management: 15 Euro for 12 Months per domain
eMail Forwarding: 15 Euro for 12 Months per domain
IP Protection: 20 Euro for 12 Months per domain

We want to be clear, current customers that own any hosting plans with us will in no way get charged for any of those services. If you purchased something and by mistake ordered one of those services your credit will be refunded as credit in your account. This change will only affect customers that just own and park domains with us, the charges will start effectively the next time your renewal is started.

We are really sorry we had to implement this but for the last 2 years we have registered more than 2000 domains creating a big load in our support department for non paying customers.

Finally we would like to remind you that since 2014 for domains a payment must be made before the domain is registered to you. 

Best Regards,
eSG Sales Deprtment

Quarta-feira, Dezembro 9, 2015





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